Our Catscapes technicians offer the helpful but limited role of setting up and installing cameras and other related devices for you to view and otherwise interact with your cats when you are not home.
He or she will also help you learn how to use the equipment and software so that you are familiar and comfortable with the devices and features. Even the "technically challenged" (which so many of us cat people are) will be able to master the basics with our technician's help.
Once installation and training on the devices is complete, any technical support (i.e. a camera malfunctioning) must be directed to the manufacturer of the camera, for instance. From what we have experienced so far, the companies with whom we partner have easy to use and reliable products along with excellent customer support.